ITSM - IT Service Management

While ITSM came into practise for aligning IT processes and services with business objectives using ITIL framework, its overwhelming adoption in the industry and its stellar benefits has endorsed it to progress beyond. Organizations are now moving towards ESM (Enterprise Service Management) or shared service management since service management principles have evolved beyond just IT processes into other departments such as HR and facilities which have always offered services but without using standard frameworks or principles to manage their service delivery

Core Offerings:

  • Strategic consulting on right-sizing ITSM ,ESM as per your needs

  • Tool selection that makes you leverage most of the features

  • Customization and Configuration of the purchased tool

  • End-to-end Implementation of the tool including user training

  • Support for the tool once implemented